Shipping:
• Shipping Time: Orders are usually processed and shipped within 48 hours. Please note that personalized items may take longer. If your order has both personalized and non-personalized items, your order will be split, and the non-personalized items will be delivered beforehand.
• Shipping Charges: We offer free shipping on orders over ₹599. For international orders, shipping charges apply.
• Tracking: Once your order is shipped, you will receive tracking details via WhatsApp, email, and SMS. If you have ordered both personalized and non-personalized items, your order might arrive in parts.
Returns:
• Return Policy: We offer a 7-day return policy on all unused and unworn items. Please note that personalized jewellery, perfumes, candles, coins, utensils, and God idols are non-returnable unless defective.
• Return Process: To initiate a return, please visit our website or app. Alternatively, contact our Customer Support team for assistance. Once the return request is made, we’ll arrange for reverse pick-up. Make sure to answer calls from the delivery partner, otherwise, the process may be delayed.
• Refund: Refunds will be initiated once the returned item is received and checked at our warehouse.
• Replacement & Exchange: You can request a replacement or exchange as per your needs. Replacement is only processed after the initial return is picked up (for Gold items).
Important Information
• Missing Items: If any item is missing in your return order, we may deduct the full MRP of the missing product from your refund.
• Non-Serviceable Areas: In rare cases where certain pin codes are not serviceable for reverse shipping, we may request you to return the product via India Post and reimburse reasonable shipping costs (up to ₹70).
• Empty Parcel Claims: If you receive an empty parcel, please contact customer support within 48 hours. A 360-degree unpacking video will be required to process your request.